Designer Jewellery

Daniela Dobesova Jewellery - Terms and Conditions


Delivery terms

Some items are held in stock but most jewellery is made to order. If the item is in stock then it will be dispatched as soon as possible, generally it will be with you within three days of ordering.

For most pieces, i.e. those made to order, the delivery is 2-4 weeks - the timing for each piece is indicated on its individual product page. However sometimes the delivery can be sooner than indicated, for example if the piece is already part-made.

Customers who require the items for a special date or event should get in touch with Daniela to discuss their specific requirements.

Credit card payment

On placing an order through the website you will recieve an email confirmation-reciept of your order. Online shopping transactions on this site are processed via WorldPay or PayPal. You will not be asked for your credit card details whilst on this site, and we will never see such details as these are dealt with by the payment processing providers. The WorldPay and PayPal systems display the padlock icon indicating that a secure payment system is in place. Please visit WorldPay or PayPal for further information.

Postage & packaging

Product prices exclude postage, which is added at the checkout. The cost for this is 6.00 (UK). All items are sent using Royal Mail Special Delivery (guaranteed and insured) and signature is required on receipt.

It is the responsibility of the customer to ensure they are available to sign for the delivery of the goods, and that the delivery address provided is complete and correct. Once the order has been dispatched, and is in the possession of Royal Mail, Daniela cannot be held responsible for any delivery delays.

All jewellery comes in elegant black contemporary "Daniela Dobesova" jewellery boxes. These are carefully packed to ensure the contents are not damaged in transit. However in the unlikely event of any damage occurring, customers must inform Daniela by phone or email within seven days of the delivery. Daniela will then investigate the problem further and take appropriate action, for example making an insurance claim against Royal Mail.

No other charges apply for UK customers, i.e. postage is the only additional cost over that of the jewellery.

Returns and Guarantee

If for any reason you are not completely satisfied with your jewellery, you can return it (unworn & not damaged) within 15 days and Daniela will be happy to offer an exchange or full refund. You must inform Daniela by phone or email of your intent to return the item(s) within seven days of receiving the order.

Returns must be made using Royal Mail Special Delivery, with appropriate insurance. Daniela is not responsible for any damage or loss in transit of returned items. Return postage is at the customer's expense, unless the item is faulty in which case the postage costs will also be refunded. If you wish to be refunded for the return postage the nature of the fault must be communicated and approved in advance.

Customised pieces - bespoke designs for an individual customer - cannot be returned due to their personalised nature. When ordering a customised piece the design process will be fully explained before any commitment to buy is made. Note this does not apply to commonly sized rings and bracelets, which may be returned unless stated otherwise on the relevant product page.

Geographical coverage

Online shopping via this site is currently only available for UK-based customers. Customers from outside the UK are very welcome to contact Daniela via phone or email to discuss potential purchases via other means.

Disclaimer

Every effort is made to ensure all images are a true representation of the finished product, however there may be slight variations due to screen resolution, the browser used, etc. Product images may not show the actual size of the jewellery, please refer to the dimensions given on individual product pages for actual sizes of each piece. Due to the handmade nature of the jewellery, there may also be slight variations between individual pieces.

We reserve the right to change, modify, substitute or remove without notice any product(s) on this site, or the descriptive information pertaining to any product. We also reserve the right to change prices at any time without giving notice of this. However once an order is confirmed the price will be adhered to, irrespective of the length of any elapsed time between this and the order fulfillment. Occasionally, for example for bespoke gold pieces, a price range, rather than a specific price, is quoted as the final price will depend on an estimated final weight of the piece and the price of gold on the day the material is purchased. The final price will however always be the same or lower than highest estimate provided.

In the unlikely event of the goods delivered not corresponding to the order, Daniela must be informed by telephone or email within 7 working days of the delivery. You will then be advised on how the problem will be rectified.

Orders are accepted at Daniela's sole discretion. If for any reason an order placed cannot be accepted you will be informed of this without delay and any payments made will be refunded in full.

Communications

By registering with this site, either by making a purchase or creating an account, you agree to be added to Daniela's email and mailing lists and to receive future communications. You will also be included on email updates if you complete any of the online forms in the contact section. Should you at any time no longer wish to receive communications, an email to Daniela with "Unsubscribe" as the email title will stop them. Unsubscribing to communications does not automatically remove your records from our systems. If you wish to completely remove yourself from our records, the email should be entitled "Account Cancellation". For "Unsubscribe" or "Account Cancellation", the email must be sent from the same email address used to register the account.

Contact & account details

Your contact information is required for the correct operation of the shopping facility on this site, and also will be held on our systems if you make contact in any other manner. Such details are held securely as detailed in the privacy policy.

Protection of rights

All rights, including copyright, relating to the content of this website are owned by Daniela Dobesova. Copying any material from this site, in whole or in part, is prohibited unless prior written consent is provided by Daniela. All intellectual property rights inherent to the designs and products are, and will remain, the property of Daniela Dobesova. Any attempted infringements of these rights will be actively contested.

Your consent

By using this site to research, or fulfill, a jewellery purchase, you consent to these terms and conditions.


 
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